While choosing a SIP provider, you may be overwhelmed with technical terms. Some providers ask you complex questions regarding your business phone system, such as the current system’s PBX configuration. PBX systems connect extensions in a corporate directory to either the traditional telephone network or the internet. Internet-enabled PBX systems are more flexible and scalable than traditional pbxs. For example, a business could have up to 2,000 phone numbers, but it would be limited to 23 calls at any given time.
With SIP, your communications are protected by a layer of security known as the Secure Real-Time Protocol (SRT). The Data Layer includes information about the IP address of a PBX system and connected devices. The Audio Layer contains audio content. To protect your communication from outsiders, it’s important to encrypt both data and audio data. Encrypting your communications will keep them secure, regardless of what happens during the transmission.
SIP is now widely used in organizations, and the security of your phone system depends on how you protect your network and your company’s information. Even if your business only uses a single phone number, you should choose one that uses end-to-end encryption. This will prevent hackers from intercepting your communication or sending it to third-party users. Security measures should also include regular software updates and monitoring. By protecting your network and your communications, you’ll have more free time to focus on other projects.
Many SIP providers consider redundancy as an extra service. This is a red flag that may indicate a cut-rate company. No business should be forced to pay more for reliable phone services. In addition, it’s normal to have questions post-implementation. If your provider offers 24 hours/365 support, you’ll be able to recover from any outages and scale your phone system to accommodate your growing business.
Another factor to consider is the provider’s infrastructure. A lot of cloud communication providers lack quality of service. These issues result in garbled voice, dropped calls, and an overall bad experience for users.
When choosing a managed VoIP service, look for companies that are PCI-compliant. SOC 2 compliance is a set of practices that ensure consumer trust and privacy. This compliance covers security, data integrity, and privacy. Look for PCI-compliant companies whose servers are PCI-compliant. Not only does PCI-compliant services help protect your customers, but they’ll also save you money.
The quality of managed SIP services is an important factor when choosing a Managed SIP provider. This refers to the way voice traffic is prioritized when it comes to the network. Data traffic can interfere with voice traffic. This means that your calls may be downgraded to inaudibility if they happen during high-traffic hours. Fortunately, there are solutions that can prevent such a problem. Listed below are some ways to make sure that your Managed SIP provider has a high quality of service.
This is why managed SIP providers need to offer built-in redundancy. While this is more expensive, it translates to less downtime for their voice customers. A highly redundant private IP network can guarantee that call routing never goes down, and it may also have offsite backups, secondary software, and power sources.